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Help Technical Support Locate the Problem

Dear user, thank you for choosing our product~

Since we need to consider many possibilities to understand what exactly happened to your product, the more information you provide, the better we can understand the situation, and the faster we can provide suggestions and solve the problem.

This article lists some key information that can help us solve the problem. When you email Technical Support at support@elecfreaks.com, please include the following information. Thank you!

1. Product failure video​

Take a video of the product problem. If you missed it, see if you can reproduce the problem, then take a video and send it to us. This way, we can see the same thing you see and eliminate any ambiguity or information loss during the communication process. A good video is more accurate than describing the problem in a thousand words.

2. Software version​

You can follow the instructions below to find your makecode version and the corresponding version of the Xgo_Rider software library.

makecode version​

Click the upper right corner and select About.

The version information of makecode will be displayed in the pop-up window.

Xgo_Rider software library version​

After adding the software library, switch to JavaScript, click Explorer in the lower left corner, and you can find the Xgo_Rider version information in the drop-down list: XGO.

Firmware version​

You can obtain the current firmware version of XGO Rider by following the steps below.

Program link:https://makecode.microbit.org/_3HaT6C9pYe86

Share your project program with us through the following method, and we will use this program to try to reproduce the problem you encountered. This can help us locate the problem faster. Click the share icon.

In the pop-up page, fill in the project name of the shared project and click Share Project.

The link in the pop-up interface is the project program sharing link.