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After-sales service policy

This warranty does not affect your legal rights under the laws and regulations of your country or region. The terms specified in this warranty shall be enforced to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the legal scope of your country or region, the provisions of your local policy shall prevail.

Returns and Exchanges​

How do I get limited warranty service if my product does not work properly during the warranty period? Send an email to our technical support email address (support@elecfreaks.com) to obtain after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

30-day return or exchange policy. To qualify for a return for a full refund, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging, or you received a defective item and sent a picture or video to support@elecfreaks.com as proof. If there is no quality issue with the product, the return shipping cost is the responsibility of the user.

Limited Warranty​

ELECFREAKS only warrants the physical product against normal use and hardware failure for a period of 60 days from the date the original purchaser receives the retail purchase shipment. Under this Limited Warranty, if a hardware defect is discovered and ELECFREAKS receives a valid after-sale request within the warranty period, ELECFREAKS will, to the extent permitted by law, repair the product free of charge with new or refurbished parts, or replace the product with a new or refurbished one, or, with the user's consent, mail replacement parts for the user to repair at its own expense. In the event of a hardware failure, these are your sole and exclusive remedies to the extent permitted by law. Replacement products or parts assume the remaining warranty time of the original product. When replacing a product or part of a product, any replacement item becomes your property and the replaced item becomes the property of ELECFREAKS. Parts supplied by ELECFREAKS to fulfill its warranty obligations must be used for the product for which warranty service is claimed.

This warranty does not apply to:​

products or parts for which the warranty has expired. Products purchased through unauthorized sources or resold by other buyers. Normal wear and tear and consumption occur during the use of the product. Failure or damage caused by incorrect or improper use, maintenance or storage, including improper handling, failure to use the product for its reasonably intended purpose, improper insertion or removal of external equipment, dropping or improper external impact; contact or exposure to inappropriate temperatures, solvents, acids, alkalis, water intrusion, etc., infestation by insects or rodents, or intrusion by foreign objects, which results in the product or parts (e.g., casing, assemblies, wiring, etc.) being broken, dusty, or damaged. etc.) breakage, dust, damage; and Failure or damage caused by unauthorized installation, maintenance, alteration, addition, or removal by any agency or person. damage caused by unauthorized modification, disassembly, or removal of the enclosure, or damage caused by failure to follow official manuals or instructions. Products or parts for which you are unable to provide a valid receipt or any other documentation that demonstrates warranty status. Failure or damage caused by the use of illegally licensed, non-standard, or non-publicly available software. Damage caused by reliability or compatibility problems resulting from the use of unauthorized third-party components. Failure or damage caused by force majeure or accident. Damage occurring during transportation back for repair. Other failures or damages are not due to the quality of the product; ELECFREAKS is not responsible for the above problems. If you encounter any of the above problems, please contact the relevant party for a solution.

Special Notes​

Product packaging, free items, consumables, and accessories are not covered by the warranty, but the product can be replaced free of charge if the product is faulty when it is used for the first time after purchase.