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After-sales policy

Returns and Exchanges​

30 day return or exchange policy. To qualify for a return for a full refund, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging, or you received a defective item and sent pictures or video to ELECFREAKS as proof. If there is no quality issue with the product, return shipping is at the user's expense.

Limited Warranty​

ELECFREAKS only warrants the physical product against normal use and hardware failure for a period of 60 days from the date the original purchaser receives the retail purchase shipment. Under this Limited Warranty, if a hardware defect is discovered and ELECFREAKS receives a valid after-sale request within the warranty period, ELECFREAKS will, to the extent permitted by law, repair the product free of charge with new or refurbished parts, or replace the product with a new or refurbished product, or, with the user's consent, mail replacement parts for the user to repair at their own expense. In the event of a hardware failure, these are your sole and exclusive remedies to the extent permitted by law. Replacement products or parts assume the remaining warranty time of the original product. When replacing a product or part of a product, any replacement item becomes your property and the replaced item becomes the property of ELECFREAKS. Parts supplied by ELECFREAKS to fulfil its warranty obligations must be used for the product for which warranty service is claimed.

This warranty does not apply to​

  • Products or parts for which the warranty has expired.
  • Products purchased through unauthorised sources or resold by other buyers.
  • Normal wear and tear that occurs during use of the product.
  • Failure or damage resulting from incorrect or improper use, maintenance or storage, including improper handling, failure to use the product for its reasonably intended purpose, improper insertion or removal of external equipment, dropping or improper external impact; contact or exposure to inappropriate temperatures, solvents, acids, alkalis, water intrusion, etc., infestation by insects or rodents, or intrusion by foreign objects, which results in the product or parts (e.g., enclosure, components, cabling, etc.) breakage, dust, damage; and
  • Failure or damage caused by unauthorised installation, maintenance, alteration, addition or removal by any agency or person.
  • damage caused by unauthorised modification, disassembly or removal of the enclosure, or damage caused by failure to follow official manuals or instructions.
  • Products or parts for which you are unable to provide a valid receipt or any other documentation that demonstrates warranty status.
  • Failure or damage caused by the use of illegally authorised, non-standard or non-publicly available software.
  • Damage caused by reliability or compatibility problems resulting from the use of unauthorised third party components.
  • Failure or damage caused by force majeure or accident.
  • Damage occurring during the return journey for repair.
  • Other failures or damages not due to the quality of the product; ELECFREAKS is not responsible for the above problems. If you encounter any of the above problems, please contact the relevant party for a solution.

Special Notes​

Product packaging, free items, consumables and accessories are not covered by the warranty, but the product can be replaced free of charge if the product is faulty when first used after purchase.